Welcome to the KWA Dodge & RAM Dealer Warranty Manual!
This comprehensive guide is designed to provide you with all the information you need to understand and effectively utilize the KW Warranty for your customers. Below, we have outlined the key points covered in this manual to help you navigate through it with ease:
1. Introduction to the Warranty Manual: Get an overview of what this manual covers and how it can benefit you as a dealer.
2. Introduction to KW Warranty: Learn about the KW Warranty and its coverage for Dodge & RAM vehicles.
3. Warranty coverage: Understand what is covered under the KW Warranty for your customers' vehicles.
4. Exclusions from Warranty: Familiarize yourself with the specific situations and components that are not covered under the warranty.
5. How to handle a customer concern under KW Warranty: Gain insights on how to address and resolve customer concerns related to the warranty.
6. Send in times for claims: Learn about the timelines for submitting warranty claims to ensure timely processing.
7. Responsibility: Understand the roles and responsibilities of the dealer and the customer in relation to the warranty.
8. Pre-approval of Warranty repair: Find out the process for obtaining pre-approval for warranty repairs.
9. Documentation for pre-approval: Learn about the documentation required for obtaining pre-approval for warranty repairs.
10. Documentation for Warranty claim: Understand the documentation needed for submitting a warranty claim.
11. Job-card documentation: Get insights on the documentation required for job-card processing related to warranty repairs.
12. Payment for Warranty repair: Learn about the payment process for warranty repairs and reimbursements.
13. Warranty spare parts: Understand the guidelines for using warranty spare parts for repairs.
14. Replaced Warranty spare parts: Learn about the handling of replaced warranty spare parts.
15. Labour times: Gain insights on the standard labour times for warranty repairs.
16. Reimbursement: Understand the process for reimbursement of warranty-related expenses.
17. Warranty audits: Learn about the auditing process related to warranty claims and repairs.
18. Pre-modified and converted vehicles: Understand the warranty coverage for pre-modified and converted vehicles.
19. Batteries: Gain insights on the warranty coverage for vehicle batteries.
20. Paint Warranty: Learn about the warranty coverage for vehicle paint.
21. Use of the KW Warranty manual: Get tips on how to effectively use this manual to maximize the benefits for your customers.
We hope that this manual provides you with the necessary information to effectively handle warranty-related concerns for your customers. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team for help. Thank you for being a valued KWA Dodge & RAM dealer!